Refund policy

We want you to be happy with your purchase. If you are not, you can return your order within 30 days of delivery.

Your right to cancel
Under the Consumer Contracts Regulations 2013, you have 14 days from the day you receive your order to tell us you want to cancel it, and a further 14 days to send the goods back. Our 30-day policy gives you more time than the law requires.

What can be returned
- Items must be unworn, unwashed and in their original condition and packaging.
- Shoes should be tried on indoors only, on a clean surface.
- Gift cards and personalised items cannot be returned.

How to start a return
1. Email us at support@vantasteps.store with your order number, the items you want to return and the reason.
2. We will reply within 1 business day with return instructions and the return address.
3. Send the parcel back using a tracked service and keep your proof of postage.

Return shipping
You are responsible for the cost of returning items unless they are faulty or we sent you the wrong item. In that case, we will cover the return cost.

Refunds
We will refund you within 14 days of receiving your return or of receiving proof that you have sent it back. Refunds go to the original payment method. Original delivery charges are refunded if you cancel the full order, for the standard delivery option only.

Faulty or incorrect items
If your item arrives faulty, damaged or not as described, contact us within 30 days at support@vantasteps.store with photos. You are entitled to a repair, replacement or refund under the Consumer Rights Act 2015. Your statutory rights are not affected by this policy.

Exchanges
If you need a different size, return the original pair for a refund and place a new order. This is the fastest way to get the size you want.

Questions? Contact us at support@vantasteps.store.