Shipping policy
Shipping Policy
Where we deliver
We ship to the United Kingdom, the European Union, the United States, Canada and Australia. The countries available for your order are shown at checkout.
Processing time
Orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or bank holidays are processed on the next business day.
Delivery time
Estimated delivery is 6 to 13 business days from the day you place your order, depending on your location and the delivery method. Delivery estimates start after your order is processed and are not guaranteed. Delays can happen because of carrier issues, customs checks, public holidays or other events outside our control.
Shipping costs
Shipping costs are calculated at checkout based on your delivery address and the items in your order. You can see the total cost before you pay.
Tracking
Every order ships with a tracking number. We email it to you after dispatch. You can follow your parcel at any time on our Track Your Order page or on the carrier's website. Tracking updates can take 24 to 72 hours to appear after dispatch.
Customs, duties and taxes
Orders shipped to countries outside the United Kingdom may be subject to import duties, VAT or other taxes charged by the destination country. These charges are set by local authorities, are not included in our prices and are the responsibility of the customer, unless they are shown at checkout.
Multiple parcels
If your order contains more than one item, it may be shipped in separate parcels. Each parcel has its own tracking number.
Incorrect or incomplete addresses
Please check your delivery address before you pay. We cannot change an address after an order has been dispatched. If a parcel is returned to us because the address was incorrect or incomplete, we can resend it once the new shipping cost has been paid.
Lost, delayed or damaged parcels
If your order has not arrived within the estimated time, or if it arrives damaged, please contact us at support@vantasteps.store with your order number. We will work with the carrier and offer you a replacement or a refund where appropriate.
Contact
Questions about your delivery? Email us at support@vantasteps.store. We reply within 1 business day, Monday to Friday.